Support

Answers to common questions and a form to write to us.

Frequently asked questions

How do I cancel my subscription?

Open your account → Settings → Subscription → Cancel. After cancelling, no further charges are made. If something does not work, write to us from your account email and we will cancel it for you.

Can I get a refund?

Each refund request is reviewed individually under our Terms and applicable law. Write to us with your account email, the date and amount of the charge and the last 4 digits of the card.

Refund terms

How do I sign in? The email with access did not arrive

Sign in with the link from the latest email we sent you. Check the Spam and Promotions folders and open the link in a regular browser. If there is no email, write to us with the email you used when paying.

Is there a mobile app?

The app for iPhone and Android uses the same account: sign in with the same email, and your profiles and readings will be there.

About the app

Drawings and limits

Drawings and dream readings have a daily limit. How many are left is shown in the section itself. If you have the option without daily limits, no counter applies. If the counter looks wrong, write to us.

Year reading

The year reading is a forecast for the coming twelve months. After it is prepared, we send it as a PDF to your account email and it appears in your account. If it has not arrived, check Spam and write to us.

Write to us

Never send a full card number, CVV, PIN or passwords.

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